Diploma of Community Services (CHC52025)

Delivery mode 

This course is delivered entirely online, giving you the flexibility to study from anywhere and at a pace that suits your life. You will complete online assessments and engage in independent study activities, including pre‑reading, digital workbooks and practical tasks. 

The course is self‑directed and you can work through the content at your own speed. As a guide, we recommend allowing 10-15 hours per week and aiming to submit 1-3 assessments per week to maintain steady progress. 

Trainer Support 

Although the course is online, you won’t be studying alone. Our trainers are experienced youth work professionals who are available to: 

• answer questions 

• provide feedback 

• support you through assessments 

• help you stay on track with your study goals 

You’ll have access to support via phone, email and scheduled online sessions as needed. 

 Recognition of Prior Learning (RPL) and Credit Transfer 

We recognise that many students bring valuable experience and prior study to their learning journey. 

Credit Transfer
If you have completed relevant units or qualifications with another Registered Training Organisation (RTO), you may be eligible for a Credit Transfer. This allows you to receive credit for equivalent units already achieved. 

Recognition of Prior Learning (RPL)
RPL is available for students who have gained skills and knowledge through work experience, volunteering, life experience or informal training.
During the enrolment process, our team will discuss RPL options with you and help determine your suitability. If RPL is appropriate, you will receive an RPL kit that guides you through providing evidence for each relevant unit. 

RPL and Credit Transfer can reduce your study load and, in some cases, shorten the time needed to complete your qualification. 

This course includes a minimum of 80 hours of work placement, which is a compulsory component of the Diploma of Community Services (CHC52025). 

Youth Off The Streets supports students in arranging suitable placement opportunities within youth work and community service environments. Work placement allows you to: 

• gain real-world experience in youth work settings 

• apply your learning in practical situations 

• develop professional skills and confidence 

• engage directly with young people under supervision 

These hands‑on experiences are essential for building the capabilities required for effective and ethical practice in the youth work sector. 

Written Questions and Reports 

You’ll complete written tasks to demonstrate your understanding of key concepts, workplace procedures and industry expectations. These assessments help confirm your knowledge of the theoretical components of the course. 

Practical Activities and Projects 

Hands‑on tasks and project-based activities allow you to apply what you’ve learned in practical, real‑world scenarios. These activities are designed to build your confidence and capability in youth work practice. 

Case Studies 

You will examine realistic case studies that reflect challenges faced in youth work settings. These assessments help you develop critical thinking, problem-solving skills and the ability to respond appropriately to complex situations. 

Observations 

Your skills will be assessed through direct observation during practical activities or workplace placement. This allows trainers or supervisors to evaluate your competency, communication and adherence to safe and professional practice. 

Work Placement  

During your supervised work placement, your performance will be monitored and assessed against workplace and industry standards. This ensures you are able to demonstrate your skills in a real youth work environment. 

To successfully complete the Diploma of Community Services (CHC52025), students must be assessed as competent in all required units of competency for the qualification. Students who do not complete the full qualification will receive a Statement of Attainment for any units in which they have been deemed competent. 

Completion of the mandatory 100 hours of work placement is also required to be eligible for the award of this qualification. Work placement must be satisfactorily completed and assessed in line with industry and training package standards. 

Core units: 

• CHCCCS004    Assess co-existing needs 

• CHCCCS007    Develop and implement service programs 

• CHCCCS019    Recognise and respond to crisis situations 

• CHCCSM013    Facilitate and review case management 

• CHCDEV005    Analyse impacts of sociological factors on people in community work and services 

• CHCDFV001    Recognise and respond appropriately to domestic and family violence 

• CHCDIV001      Work with diverse people 

• CHCDIV002      Promote Aboriginal and/or Torres Strait Islander cultural safety 

• CHCLEG003     Manage legal and ethical compliance 

• CHCMGT005    Facilitate workplace debriefing and support processes 

• CHCPRP003     Reflect on and improve own professional practice 

• HLTWHS003     Maintain work health and safety 

Elective units: 

• CHCCSM009    Facilitate goal-directed planning 

• CHCCSM010    Implement case management practice 

• CHCCSM014    Provide case management supervision 

• CHCCSM015    Undertake case management in a child protection framework 

• CHCPRT025     Identify and report children and young people at risk 

• CHCMHS007   Work effectively in trauma informed care 

• CHCMHS001   Work with people with mental health issues 

• CHCYTH016     Respond to critical situations 

Please note: Electives are subject to change to meet client and industry requirements. 

Graduates of the Diploma of Community Services (CHC52025) are prepared for more advanced roles within the community services sector. This qualification equips you with the skills to take on positions involving case management, program coordination, client support and leadership within community‑focused organisations. 

Career pathways may include roles such as: 

• Case Manager 

• Community Services Worker 

• Client Service Officer 

• Program Coordinator or Program Facilitator 

• Support Worker (Advanced) 

• Child, Youth and Family Support Worker 

• Early Intervention or Outreach Worker 

• Community Development Officer 

• Welfare Support Worker 

• Generalist Community Case Worker 

These roles exist across a variety of settings, including not‑for‑profit organisations, government services, family and youth programs, community centres, residential services, outreach programs and support agencies. 

The Diploma also provides a pathway to further study in areas such as community development, youth work, counselling, social work or leadership within the community sector.