Our Privacy Collection Statement

Privacy collection statement for website visitors and supporters

Who is collecting the information?

Youth Off The Streets Limited

This notice should be read together with our Privacy Policy.

Facts and circumstances of collection

We may collect your personal information in a number of ways, including:

• directly from you (for example, when you visit our website or contact us by telephone).
• from third parties (for example, our professional marketing and fundraising service providers).
• from our website software (for example, cookies and other digital tracking and analytics).
• from publicly available sources.

Why does Youth Off The Streets need to collect this information?

We need to collect this information so that we may do one or more of the following:

• process your donation or direct debit agreement.
• verify your identity.
• enable you to participate in our activities or fundraising campaigns, or provide you with information about our activities or fundraising campaigns including newsletters and community fundraising appeals and other events.
• provide you with a tax receipt at tax time.
• gain an understanding of your communication needs or perform research and analysis to improve the way in which we engage with you.

We also use your information for direct marketing and targeted marketing. We use your information to promote our activities, fundraising opportunities and other services that we think will interest you. This marketing may be by email, phone, SMS, post or online. You can opt out of direct marketing at any time by emailing community@youthoffthestreets.com.au or calling 1800 062 288.

The primary purpose for which the information is being collected

The primary purpose of collecting your information will typically be one or more of the following:

• to process your donation.
• to enable you to participate in our activities or events.
• to provide you with direct marketing.
• to provide you with a newsletter (if you have signed up on the website).

The secondary purposes (if any) for which Youth Off The Streets is collecting this information

The secondary purpose of collecting your information may be to:

• keep you informed about our activities, campaigns and appeals.
• profile our supporters and people who may be interested in Youth Off The Streets and conduct data analytics and data matching so that we better understand and connect with our supporter base and provide you with the high quality service and information that you expect from us.
• personalise your experience with Youth Off The Streets digital services, and to suggest appeals, events and services that might be of interest to you.
• display your name on our website for a fundraising leaderboard when participating in events.
• prevent and detect fraud.
• better understand who our supporters and others who deal with us are.

What happens if Youth Off The Streets doesn’t collect this information?

If we do not collect this information from you we may not be able to process your donation, provide you with a donation receipt, enable you to participate in our activities, provide you with direct marketing or inform you about other services, products or campaigns that may be of interest to you.

The organisations we usually disclose this information to are

We may disclose your information to third parties that provide services to us. These services include technology service providers, social media platforms and professional marketing and fundraising organisations who provide us with services such as letter printing, digital marketing, fundraising and data analysis. These organisations may provide us with other similar services. We may also disclose your information to organisations that provide us with information technology and banking services. We may also disclose your information if we are legally required to provide this information, for example by the Australian Taxation Office.

Access and correction

Information about accessing your information and requesting corrections is set out in our Privacy Policy.

Complaints

Privacy concerns or complaints can be sent to:

Website: Complaints (External) | Folio

Telephone: 02 9300 3500 and ask to speak to the Privacy Officer

Email: privacyofficer@youthoffthestreets.com.au

Write: The Privacy Officer
Youth Off The Streets
PO BOX 6025
Alexandria NSW 2015

Information about how to complain is in the Youth Off The Streets Privacy Policy. There is also a link under the Contact Us page on our website. You can also complain directly to the Office of the Australian Information Commissioner at oaic.gov.au

Will my information be stored offshore?

Youth Off The Streets stores Personal Information within Australia where possible; however, some third-party systems or cloud providers may process or store data overseas.

You can make a request not to receive direct marketing at any time by emailing community@youthoffthestreets.com.au or calling 02 9330 3500.

This statement is effective from 24 November 2025.