The Organisation:

Youth Off The Streets is a non-denominational community organisation working for disadvantaged young people who may be homeless, drug dependent and / or recovering from abuse. Youth Off The Streets supports these young people as they work to turn their lives around and overcome immense personal trauma such as neglect, physical, psychological and / or emotional abuse. It is our goal that these young people will leave our care with a high school education, living skills and a full time or part time job in hand.

YOTS is committed to providing a safe environment where all children and young people are treated with respect and are protected from harm; we have zero tolerance for child abuse.

If you are excited by a challenge and have a strong focus on delivering quality case work to young people involved with the criminal justice system, we would like to hear from you.

The Role:

The main function of the role is to undertake case management activities with clients presenting with complex needs requiring multiple longer term responses. The role requires a high level effort to coordinate multiple services, most likely over an extended period of time to meet the client needs.

The key to the role is the ability to assess and understand the differing levels of complexity of needs of clients. The candidate will be required to translate these needs into case plans and support approaches that are culturally appropriate and that promote the client’s empowerment, autonomy and dignity and independence.

The role provides intensive case management, coordination and advocacy with multiple services and stakeholders to support a young person to access services that meet their particular need.

This is a permanent full time position reporting to the Team Leader Case Work SHS and is based in the Inner West.

Selection Criteria, includes but is not limited to:


  • Bachelor’s degree in social work, or a relevant field, or commensurate experience.


  • At least 3 years’ experience in case management of Young People.

Skills and knowledge:

  • Demonstrated experience and sound knowledge of case management theory, best practice principles, and case coordination
  • Demonstrated working knowledge of the youth sector, Specialist Homelessness Services and the Going Home Staying Home reform
  • Demonstrated ability to utilise referral pathways; apply trauma- and developmentally-informed and strengths based approaches and to achieve client outcomes
  • Demonstrated capacity to work respectfully and effectively with Aboriginal and Torres Strait Islander people and people of diverse cultural backgrounds
  • Superior communication skills, including written and verbal presentation skills, diplomatic and effective liaison and interpersonal skills
  • Have an understanding of adolescent development
  • Strong negotiation, conflict resolution, communication, counselling and mediation skills.
  • A broad understanding of both the issues faced by clients and their families, as well as ways to assist with and solve these issues.
  • Ability to manage a case load with complex clients, in conjunction with developing the program and local referral pathways
  • Strong understanding of the legislation relevant for the role i.e. Child Safe principles, policies and responsibilities
  • Awareness of risk factors associated with abuse and neglect of children and young people

A valid and current NSW Working With Children Check, Drivers Licence and unrestricted Australian working rights are essential for this position.

Applications close 22 January 2021 unless closed prior.

To apply, please send your application to

Please ensure you enclose a copy of your resume and just as importantly, a copy of your cover letter addressing the essential criteria.

Recruiters need not make contact.

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